Tag Archives: ITSM

ITSM and PPM top tips to take into 2021

By Mark Smalley, Erika Flora, Christian F. Nissen, Barclay Rae, Akshay Anand, David Cannon, Ruth Murray-Webster, Henny PortmanĀ 

2020 brought big changes to the IT service management (ITSM) and project portfolio management (PPM) practices. These changes allowed practitioners to learn many valuable lessons and to take them into 2021. For this, key industry leaders have shared their essential takeaways from 2020, and a forward look to top tips to take into 2021. See TSO AXELOS GLOBAL Best Practice Blog